Refund Policy

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1. No-Refund Policy

All subscription payments are final and non-refundable. Once a billing cycle has been charged, we do not issue refunds for:

• • Partial months or unused days remaining in a billing period.
• • Downgrading to a lower-tier plan mid-cycle.
• • Forgetting to cancel before a renewal date.
• • Lack of use — not logging in or not using features does not entitle you to a refund.
• • Dissatisfaction with the product after purchase.
• • Team members not using the platform after seats have been purchased.

2. Exceptions — When We May Issue a Refund

We will consider a refund only in the following circumstances:

• • Duplicate charge: You were charged more than once for the same billing period due to a technical error on our side.
• • Charge after cancellation: You were billed after successfully cancelling, with confirmation evidence.
• • Prolonged outage: Hirecise experienced a verified outage of 72+ consecutive hours during a paid period that we failed to resolve or credit.

Refund requests for these exceptions must be submitted within 14 days of the disputed charge. Requests submitted after this window will not be considered.

3. How to Request a Refund

Email hello@hirecise.com with subject line "Refund Request" and include:

• • The email address associated with your Hirecise account.
• • The date and amount of the disputed charge.
• • A brief description of why you believe a refund is warranted.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method and may take 5–10 business days to appear.

4. Cancellations

You may cancel your subscription at any time from Settings → Billing. When you cancel:

• • Your subscription remains active until the end of the current paid billing period.
• • You will not be charged again after cancellation.
• • No partial refund is issued for the remaining days in the current period.
• • Your account data is retained for 30 days after cancellation, then permanently deleted.

5. Plan Changes

If you upgrade mid-cycle, the difference is prorated and charged immediately. If you downgrade mid-cycle, the change takes effect at the start of your next billing period — no credit or refund is issued for the current period.

6. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to immediately suspend or terminate your account. Reach out to hello@hirecise.com directly — we resolve billing issues promptly.

7. Contact

Questions about billing or this policy: hello@hirecise.com